FAQs

Below is a list of the questions we get asked most frequently. If something is missing, feel free to give us a call - we are happy to assist!

Storage & Service

There are lots of examples of what you might want to store in Box It boxes. These inlcuded books, clothing, documents, old toys, sentimental objects and the like. However you would want to avoid really fragile objects (glass, pottery etc). If in doubt give us a call, and always wrap it in bubble wrap.
Common sense should prevail here. Nothing illegal, flammable, fragile (glass, pottery etc), perishable (food, organic matter). If we suspect that a box contains these items we will be in touch to clarify and return, or contact a relevant authority in the case of anything illegal. Not sure? Just call us. 1300 859 447
Our boxes are 68cm Long, 43cm Wide and 31cm high. Volume is 73L. You could easily fit a dozen pairs of shoes - Imelda Marcos loves these.
Take you time, we are not fussed when you have these back to us. Keep in mind though that the monthly fee starts from when boxes are first delivered.
For OH&S reasons, we cannot accept boxes heavier than 20kg. Sorry :(
Certainly! Want to store more than 50 boxes and you'll qualify for a 15% discount. Thinking een bigger? Get in touch with us on 1300 859 447.
Yes we do. If your oversized good is not listed on our website, get in touch to see if we can accommodate it -1300 859 447
Sure. We just need 24 hours to pull it. You won't be charged a delivery fee, but the per box retrieval fee still applies.
Of course you can, but our minimum charge is always for 3 months.
If you just want to use our boxes for moving house thats perfectly fine. Once you're finished with them just send them back and we will credit you the difference between the time you have had them and how long you have left on your account.
Accidents happen - thats life! As such we allow each customer a 1 box = no charge policy. However any additional boxes that are damaged and need to be replaced will charged at $35.00 inc GST.
Of course - they are pretty special. Each box can be purchased for $35.00.

Insurance & Security

The contents of each of your boxes stored with us is insured up to the value of $150.00 PER BOX. This will cover you against theft, loss or damage while the boxes are in our custody. Note that we cannot accept liability for fragile items (thats why we advise you not to put them in the box!) You should also check your home and contents policy - this also usually offers cover for items kept outside your house.
Our facility offers business grade security features. It has CCTV, 24/7 alarm monitoring, fire detection and suppression systems as well as access controls. Only our staff are allowed in the facility, and we NEVER use third party courier services.
All of our boxes come with complimentary barcoded tamper proff security tags. You should place these on each end of the box and record the number. We will also record the number on pickup. As these tags are unique you will instantly be able to see if they are different.

Deliveries & Pickups

We are hard at working building an online ordering system. In the meantime just give us a call or send us an email.
99% of the time we will have a box back to you the next day - maybe even sooner!
We offer our service to all of metropolitan Melbourne, and a little bit beyond. If in doubt give us a call and we can confirm. Also, we do allow customers to collect / drop off boxes - in that case we don't care where you live!
We currently offer two time frames - AM and PM. If you need us to be a bit flexible just let us know, we can usually work something out.
Our driver is happy to wait 15 minutes for you to get some things organised and packed. After that though they will have to leave - they're busy people!
If you haven't specified for us to leave the delivery at your door we will attempt to call you. If that fails, we will try to redliver another day.

Charges & Billing
Note: For detailed pricing information please see our pricing page

You are initially charged for 3 months when you place an order. After you have had / stored your box it boxes for more than 3 months you will be billed monthly on your delivery anniversary date.
Your storage period will start from the day that you first receive your Box It boxes. This keeps pricing simple, and means we don't have to charge any penalty fees.
Very. We use industry standard SSL encryption (the same as the banks).
As we offer a recurring service (much like mobile phone, electricity, etc) your credit card information is kept on file. However we do not have direct access to it the numbers. A 3rd party credit card security firm keeps the information in trust and allows
Either send us an email or give us a call, and we can arrange for the delivery of your boxes and the cessation of charges.
Just give us a call or shoot us through an email and we can sort it out for you!